Refund & Return Policy
Last updated: April 1, 2026
This Return & Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from JASGOOD via www.jasgood.com.
1. Return Eligibility
- You may apply for a return within 30 calendar days from the date of delivery.
- Items must be unused, unworn, undamaged, and in their original packaging with all tags attached.
- Customized, personalized, and final sale items are not eligible for return or refund.
2. Reasons for Return
- Defective or damaged items: We will cover all related shipping costs and provide a full refund or free replacement.
- Incorrect item shipped: We will cover return shipping and send the correct product at no extra cost.
- Change of mind / sizing issue: Returns are accepted at the customer’s expense for return shipping.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval status within 3 business days.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer service to confirm availability.
Exchanges are subject to product availability and any price difference.
5. How to Return
To start a return, please contact our support team via E-mail.
Provide your order number, reason for return, and photos (if damaged/defective).
Our team will respond with detailed return instructions within 24–48 hours.
6. Late or Missing Refunds
If you have not received your refund within the stated time:
- Check your bank account again.
- Contact your credit card company or payment provider, as processing may take time.
- Contact us at support@jasgood.com for further assistance.